Privacy Policy


Privacy Policy

acorn & will's Commitment To Your Privacy

Here at acorn & will we take your privacy very seriously and we want you to know how we use the data we collect when you purchase from our website. Our privacy policy will outline how we collect, use and store your information to ensure that your personal information is kept secure.

What Information We Collect And How Do We Use It?

We collect and use information about you to ensure we provide the best online shopping experience possible. When you register with us or make an online purchase you are providing us with your personal details.

The Information We Collect When You Make A Purchase

When you make a purchase online we will only collect necessary information to enable us to process your order.

When paying via PayPal we will need to collect your payment details in order to process the payment. All PayPal transactions are subject to the PayPal Privacy Policy.

As a company, acorn & will takes all reasonable administrative, technical and physical measures to maintain the security and confidentiality of any information including data and information about PayPal users and PayPal. For all information relating to PayPal's Privacy Policy please click here.

Manage Your Marketing Preference

acorn & will may on occasion send relevant marketing emails relating to our product range. Should you wish to opt out you will be given the opportunity to do so. If we don’t hear from you then we will assume we may continue to send you marketing emails. However, if you have not made a purchase with acorn & will after 3 years the following will take place.

  • We will automatically stop any marketing information being emailed to you.
  • If you have made a purchase within 3 years we will email you occasionally unless you ask us not to.

Shopping Online

When you visit the acorn & will website, we collect certain information about the device you are using. This enables us to improve usability, providing you with the best possible shopping experience. Cookies are then placed on your device, providing information via your IP address. Cookies are required to help with the functioning of the website, allowing you to move between browsers and storing items in your shopping bag. Cookies are used alongside Google Analytics, helping us to understand how often you visit our site and how long you have spent viewing the site. Our cookie policy can be viewed here

Turn Off Cookies

If you’d prefer not to accept cookies you can disable this by changing your browser settings. You can find out more about this at

When buying from us we collect information such as your name, contact and delivery address details. This is so that we can fulfill your order. We provide a guest checkout facility or offer you the option of creating an online account. If you create an online account either as a retail customer or trade customer we will ask for your name, address and contact details. You will also be required to create a password, which only you will have access to.

How We Manage Your Information

So as to be able to provide excellent customer service, and where you have given consent, we will only send marketing emails that we believe you will be interested in. Should you wish to opt out of receiving such emails you can contact us at

You will also be able to unsubscribe from individual email marketing communications via the “Unsubscribe” link at the bottom of each marketing email.

It can take several weeks for your preferences to be updated, so you may still receive emails from us for a short time until your details have been updated

Keeping Your Information Secure

So as to keep your personal information secure, we have information security measures in place.

We do not and will not share your information with any third party who may want to contact you with regards to goods and services they provide.

How Long Will acorn & will Keep Your Information?

acorn & will is committed to keeping your personal information only for so long as is necessary or where we have a legitimate interest to continue doing so.

If you have an acorn & will account we will keep hold of your personal information in order to maintain your account. If you do not shop with acorn & will on a regular basis we will hold your details for limited period of time. If you have not made a purchase within a period of 3 years we will delete your account and personal details.

If you use our guest checkout we will only keep your personal details for up to a maximum of 1 year. This is so that we can fulfil obligations such as refunds.

Contacting Us

When you contact acorn & will by email, phone or social media we will require information about you so that we can respond to your query.

What Happens If This Privacy Policy Changes?

If we make changes to our Privacy Policy or Terms and Conditions, these will be available to read on our website

Security Policy

We take security very seriously; our site uses high level encryption technology. We take all reasonable and necessary measures to protect the secureness of your data against misuse, loss and alteration. However, we cannot guarantee absolute security when you send your data over the Internet and we cannot be held responsible. For maximum security your order is processed using secure server SSL 128 bit encryption.

We will not email you to confirm any personal details.

You are responsible for keeping your account password safe, confidential and recommend you do not share this with others.

Links To Other Websites

Our website contains links to other websites which are not managed or controlled by us. Therefore we are only responsible for our own privacy and security practices. Please check individual websites for their own privacy policy when you visit them.

Your Data Out of the EU

We do not transfer data out of the EU.

We will hold and process the information given at the time of ordering in accordance with the EU’s General Data Protection Regulation (GDPR) being enforced on 25th May 2018.

Contact Us

We can be contacted at for more information. This policy was last updated on 24th May 2018

You can find out more information on your rights by visiting the Data Commissioners Office at